Terms of Service
Refunds & Returns
As a small independent business, we work tirelessly to provide the best products and advice and want you to be confident with your choices. A refund may be offered if we were unable to fully undertake a service or fulfil an order. We retain at least a partial payment for any lab work undertaken as this requires time and resources but are always prepared to give something back where we can.
In accordance with Australian Consumer law we are not required to provide a refund for change of mind however if the product is in its original condition/packaging we are happy to offer a 14 day exchange or store credit.
This excludes perishable goods which includes all film emulsions, chemistry and film packs for Fujifilm Instax and Polaroid. If the film is faulty, we will investigate and offer a replacement roll or pack of film provided there is substantial evidence that this is the case (as opposed to user error or a fault with the camera).
Any expired film sold is disclosed as such and heavily discounted for purchase at the consumer's own risk.
For film developing we operate a Credit program so that any rolls that turn out blank or have fewer prints are evaluated and any difference in price is rolled over towards your next processing order. Film development is non-refundable as this is an irreversible service but any additional printing or scanning costs are eligible for credit.
For more information see our Services and Pricing Guide.